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Sky Box Slow?

One of our employees Sky+ HD box was running very slowly this week (taking an age to play saved shows, crashing, slow to navigate) and after some searching we found a very simple way to get it working properly again.

All it takes is a procedure called a Planner Rebuild. If you follow the following instructions (carefully, you are getting into a part of the system where a lot of damage can be done) you should have everything back to normal in about 10 minutes. We got this information from the Sky website.

Please note: Rebuilding your Planner will not delete any of your previous recordings. However, it will interrupt any recordings currently in progress, so it’s best to proceed when you’re not recording a programme.

  • Press services on your Sky remote.
  • Press the right arrow button to highlight Settings
  • Press select.
  • Press 0, then 1, followed by select.

You’ll now see a new set of screens that are normally hidden from view, with the Setup screen selected.

  • Press the left/right arrow buttons to highlight Sky+ Rebuild.
  • Press select. You’ll now see this message: “This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+HD”.
  • Press select. The onscreen message “Housekeeping please wait” will appear and then disappear within two minutes.
  • The Planner rebuild will now go ahead, and may take up to two further minutes. Once complete, your Sky+ box will automatically switch itself off and then back on. You will then see the red standby light on your Sky+ box (newer boxes have an amber standby light).
  • Wait for at least two minutes after the red standby light has appeared.
  • Press sky on your remote control.

Your Sky+ box should now start up as normal, with the light changing to green. Once your Sky+ box has started, try to use the Planner to record and view programmes as usual.

18 Comment(s)

  1. Max
    June 13, 2015

    I really can’t thank you enough for providing this information. My sky box is working fully again.

  2. marnie perry
    August 15, 2015

    I tried to do this but all it does when I press select on settings is go to picture then won’t budge.

  3. Colin
    August 16, 2015

    You are a genius, thank you.

  4. Ian
    October 9, 2015

    Tried this, and it seems to have worked, but need to assess fully after a few weeks. Thanks for this help

  5. Polly
    November 13, 2015

    You are amazing ! Thank you so much ! Done this and fingers crossed sky plus box back to normal – no more lagging behind !

  6. Roddy
    December 26, 2015

    That worked. It took a while to reinitialise, but all well now. Thank you

  7. Mick
    December 28, 2015

    Just tried this now . worked perfectly . your a genius . thank you so much . ♣

  8. Andy
    January 26, 2016

    Wasted yet another half an hour of my life with Sky experts only to be left worse off than when I’d started – then the connection went out and ‘Tammy’ didn’t bother calling back so started to fix it myself. Got everything back up but with the same problem I’d started with until I found YOU! You are, indeed, a genius… Thank you!

  9. Ash
    January 31, 2016

    Worked a treat . Had two sky technician and they said it was a LNB issue ..

  10. fioa leahy
    March 1, 2016

    thank you , saved an hour on the phone to sky

  11. mick
    March 5, 2016

    Worked a treat, thanks your a genius

  12. Chris
    March 16, 2016

    Worked a treat thanks a lot guys.
    2nd time I’ve had to do this in 6 months. Rubbish sky boxes !

  13. Rab.
    September 6, 2018

    Like everyone else rather than sit for ages on the phone with some call centre techie, I followed your guide and wow sorted instantly. Thank you.

  14. Vicky
    November 21, 2018

    I had this issue and followed your guide……I couldn’t find set up after pressing 01 select but persevered in the services menu and eventually found sky+ rebuild in the help menu! I am waiting to turn it back on in 10 mins but I’m hopeful it will all be working. The menu was probably changed in an update but just to let people know it is in the services section you just have to look for it. Thanks for the help as I wouldn’t have known what to look for.

  15. Ronan
    April 4, 2019

    Works perfectly now. Thanks very much. Spent weeks ringing Sky looking for help to no avail

  16. Chris
    July 27, 2019

    Excellent information!! Solved my problem! The only variation to the instructions above is that I needed to key in 0,0,1,Select at the settings screen. Very grateful to you!!

  17. You need to go to the services box not the settings box
    August 10, 2019

    You need to go to the services box not the settings box

  18. Peter Dooley
    August 10, 2019

    You’re a God send, many thanks

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